Shipping policy

SHIPPING TIMES

All orders ship Monday through Friday from our EU location or directly from our suppliers located in EU. Processing takes 0 to 2 working days for Standard shipments and 0 to 2 working days for Express shipments.

• Standard > 5 to 10 working days (depending on the location)*
• Express > 1 to 5 working days (depending on the location)*

* Random delays can be experienced due to the Covid-19 crisis and related priority emergencies, while USPS can experience disruptions and delays, also due to the lack of personnel, it is also not the norm, even during the crisis.

Delivery times may vary depending on local customs. 

CANCEL AND ADJUSTMENTS
Let us know right away, and we'll do our best! Email us and we'll get back to you as soon as possible. Unfortunately we're unable to make any changes once your order has left our warehouse, but we can help you with everything else.

SHIPPING RATES
Shipping rates vary depending on the country. We ship from both Italy and different country in EU.
Please note that we take no responsibility over import taxes. Import taxes may vary from country to country, check your country's regulations before placing an order.

NOTES
Personalized items may take 5-7 days to process.
Orders placed after 7am cst on Friday will process the following Monday.
The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
We're not responsible for courier shipping delays.
Customs fees and duties are the customer's responsibility.
Our couriers do not ship on weekends and public holidays.